Shipping Policy
Learn how we calculate shipping costs, estimated delivery times, and your rights regarding order fulfillment.
This Shipping Policy outlines the terms, timelines, and logistical procedures applicable to orders placed through our online store. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms described herein.
This policy complies with applicable consumer protection laws and international e-commerce standards.
1. Shipping Cost Calculation
Shipping fees are calculated automatically at checkout and displayed clearly before you finalize your order.
Shipping costs may vary depending on:
- Destination country and postal code
- Package weight and dimensions
- Selected shipping method
- Carrier pricing structure
1.1 Free Shipping
Free shipping promotions, when available, are offered at our discretion and may be modified or discontinued at any time. Orders completed before any promotional change will be honored.
1.2 Delivery Limitations
Certain remote or restricted locations may not be serviceable. If delivery is unavailable to your address, this will be indicated during checkout.
2. Order Processing & Delivery Time
Estimated delivery time consists of two stages:
2.1 Order Processing
Includes payment verification, product preparation, packaging, and dispatch.
2.2 Transit Time
The estimated time for the carrier to deliver your package after dispatch.
All timelines are calculated in business days, excluding weekends and public holidays.
3. Delays, Loss, or Damage
3.1 Delays
While we aim to meet estimated delivery times, delays may occur due to circumstances beyond our control, including carrier disruptions, weather events, customs inspections, or force majeure events.
3.2 Lost Packages
If a shipment is confirmed lost in transit, we will either:
- Reship the item (if available), or
- Issue a full refund, including shipping fees
3.3 Damaged Items
If your item arrives damaged, contact us promptly via the website Contact Page with supporting evidence (photos of packaging and product).
4. Delivery Conditions
4.1 Address Accuracy
Customers are solely responsible for ensuring that shipping information is accurate and complete. Orders returned due to incorrect addresses may require additional shipping fees for reshipment.
4.2 Delivery Attempts
Carriers may attempt delivery multiple times. If delivery fails due to recipient absence, the package may be returned to us.
4.3 Delivery to Third Parties
Packages may be delivered to individuals present at the shipping address (e.g., household members or building staff). A signature from any authorized person constitutes proof of delivery.
5. Order Tracking
Once your order is shipped, tracking information will be provided through your order confirmation details. Tracking updates are provided by the carrier and may experience delays.
6. Contact
For any shipping-related inquiries, please contact us exclusively through the Contact Page available on our website.
